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Great West Life denying coverage after telling me I would be covered. Rotate image Save Cancel.

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Breaking news: See More. More New Posts. Search this thread. I am having an issue with GWL not approving my dental coverage.

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I was laid off at the end of March and I was told that either my health or dental coverage was covered for a month after I was laid off. I thought it was dental; it turned out to be my health. Each time I told them that I was no longer working and I wanted to know when my coverage would end. Each time they told me I was still currently covered, they could not see an expiry date and that they receive cancellation notice within 24hours of my coverage ending.


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They said I was ok to get dental work done. I called and spoke to a manager and he verified that there were several conversations that the GWL agent stated that I was covered. He advised me to contact my HR department.


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  • So I did. They stated they have no control over what GWL tells me and I would have to take it up with them. I called the GWL manager back and left him a message. A week goes by and I had not received a response.

    Great-West Life Assurance

    It is very frustrating to get the wrong information and to be penalized for it. In the domain of blood, plasma and stem cells, we provide services for patients on behalf of all provincial and territorial governments except Quebec.

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    The national transplant registry for interprovincial organ sharing and related programs reaches into all provinces and territories, as a biological lifeline for Canadians. Our customers across Canada have trusted us to provide for their financial security needs and deliver on the promises we have made. Together, we serve the financial security needs of 13 million people across Canada.

    As an Imagine Caring Company supporting the principles of corporate citizenship and benchmarks for community investment established by Imagine Canada, our companies contribute at least one per cent of pre-tax profit in support of the communities where our employees and customers live and work.